SMS auto-replies are a great way to provide instant responses to your customers based on specific keywords. This is especially useful for returning custom property values, such as a customer's current status. Follow these steps to set up an SMS auto-reply:
- Go to Settings and select Automations.
- Click Add Rule next to the SMS Auto-Reply section.
- Set the keyword you want to trigger the response, such as "Status."
- Choose the customer group the rule applies to.
- Write your message and, if desired, include a customer property value in the response.
Tip: Including custom property values allows you to personalize the auto-reply with information you track, like the customer's current status or account details.
That’s it! Your SMS auto-reply is now active. If you have any questions or need assistance, we’re here to help!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article